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So now I'm sitting here, no cruise, 4 non-refundable flights, and no idea if it'll be sorted. RC then said I have to work to convince C.co.uk to call them and release the certs even though RC set them up in error.

I called the TA (.uk) and they said they don't see them because there's no booking against them and there's nothing they can do. Well, today, they called me up and said they are canceling all the reservations because the Next Crusie certs are still attached to our TA and they can't fix it. After an hour of talking to them, they applied the comp to the next cruise bookings (we had two), and the cruises showed up in our planners last night. Last night I finally got to someone in the UK team who was able to help. She's the one who applied to the out TA and said that was the way to do it. I explained it to the NextCrusie rep, she created the book later, knowing we wanted to apply the comp to it, and even explained the best way to do it. I've never received a comp crusie and didn't know when and where we wanted to go with it. Yes, my original cruise was booked through a UK agent. There has always been a record of that on our Next Cruise bookings but I have never had CR involved. Is your TA in UK or USA?Īs I suggested to her I would decline having booking owned by TA next time.

It may be more complicated with international involved but there has to be a booking number that can be tied up. I suggested a conference call with all parties CR, TA, customer service and that got it sorted. I would say this was a one off but my wife is having the exact same experience with another NC/CR comp.Īnyone have any suggestions or faced this issue before?ĭaughter just had same problem from another ship. I’ve spent 2 weeks and 10+ hours trying to sort this and everyone says they can’t help. Now the NC booking isn’t showing up in the planner, our TA see’s nothin against the booking, RC UK says they can’t do anything with the booking because it’s in the TA’s name, CR says they can’t see anything because it’s a UK booking, RC US says to call CR, and i international says UK needs to update it. We then called CR to apply the comp since our TA couldn’t. The NC host ended up registering it to our TA. We weren’t sure how we wanted to use it so booked a NC as a book later. We were on Symphony and received a comp cruise from CR.

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